Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) page. Here you’ll find answers to some of the most common questions about our products, orders, payments, shipping, and returns.

General Questions

What type of products do you sell?

We offer a range of herbal and wellness products sourced from third-party suppliers. Product details, ingredients, usage information, and other relevant information are provided on the respective product pages where available.

Are your products sourced from third-party suppliers?

Yes. Our products are sourced from selected third-party suppliers and made available through our online store. We aim to provide accurate product information based on the information supplied by the respective manufacturer or supplier.

Do you have a physical store?

No. We currently operate as an online store, so all orders and customer support are handled online.

Orders

How can I place an order?

Simply browse our Shop, select the product you want, add it to your cart, and proceed to checkout. Enter your required delivery details and complete the order.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will try to accommodate your request if the order has not already been processed or shipped.

How can I check my order status?

For order-related assistance, contact our customer support team and provide your order number.

Shipping & Delivery

Where do you deliver?

Delivery availability depends on the delivery areas supported by our shipping partners. Available delivery options will be shown during checkout where applicable.

How long does delivery take?

Delivery times may vary depending on your location, product availability, and the courier service. Estimated delivery information will be provided during the ordering process where available.

Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation through the contact information provided during checkout.

Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout. Payment options may vary depending on your location and the payment methods currently supported by our store.

Is Cash on Delivery available?

Cash on Delivery may be available for eligible orders and delivery locations. The available payment options will be shown during checkout.

Returns & Refunds

Can I return a product?

Returns are subject to our Returns & Refunds Policy. Please review our Returns & Refunds page before placing an order.

What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order. Include your order number and, where applicable, clear photographs of the product or package so our team can review the issue.

Herbal Products

Are herbal products medicines?

Our products should not automatically be considered medicines simply because they are herbal or natural. Product classification and intended use depend on the specific product and applicable regulations.

Can herbal products treat or cure diseases?

Our website does not claim that our products diagnose, treat, cure, or prevent diseases unless such claims are specifically permitted and appropriately supported. Product information should not be considered a substitute for professional medical advice.

How should I use a product?

Always follow the usage instructions provided on the product packaging or the manufacturer’s instructions. If you have questions about a particular product, please contact us before using it.

Are herbal products suitable for everyone?

Not necessarily. Individual needs and circumstances can vary. If you are unsure whether a product is appropriate for you, consult a qualified healthcare professional before using it.

Contact Us

Still have a question?

Our customer support team is happy to help.

Email: admin@waseelafoods.online
Phone / WhatsApp: +923275865675

For questions about an existing order, please include your order number so we can assist you more efficiently.

Helpful Pages

• Shop
• Shipping & Delivery
• Returns & Refunds
• Privacy Policy
• Terms & Conditions
• Disclaimer
• Contact Us