Refund & Returns Policy

Last Updated: August 30, 2026

At WaseelaFoods, we aim to provide quality products and a satisfactory shopping experience. Please read our Refund & Returns Policy carefully before placing an order.

1. Returns

Due to the nature of our herbal and consumable products, we only accept returns in limited circumstances.

A return may be accepted if:

  • You received the wrong product.
  • The product was damaged during delivery.
  • The product is expired or has a verified manufacturing defect.
  • The item received is significantly different from your confirmed order.

To be eligible for a return, you must contact us within 48 hours of receiving your order.

The product must be unused, unopened, and returned in its original packaging.

2. Non-Returnable Items

For hygiene, health, and safety reasons, we generally cannot accept returns for:

  • Opened products
  • Used products
  • Products with broken or damaged seals caused after delivery
  • Products damaged due to improper storage or handling by the customer
  • Products returned without prior approval
  • Orders returned simply due to a change of mind after delivery

3. Damaged or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours.

To help us process your request, please provide:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the packaging, where applicable
  • A brief explanation of the issue

We will review your request and may offer a replacement or refund where applicable.

4. Refunds

Once your return or complaint is reviewed and approved, we will process the applicable refund.

Refunds may be issued through:

  • Original payment method, where possible
  • Bank transfer or another mutually agreed method
  • Store credit, where appropriate

Shipping charges may not be refundable unless the return is due to our error or a damaged/incorrect product.

5. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

6. Refused or Unaccepted COD Orders

For Cash on Delivery (COD) orders, customers are requested to place orders only when they genuinely intend to receive them.

Repeated refusal of orders or providing incorrect information may result in future COD orders being restricted or cancelled.

7. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us:

Email: admin@waseelafoods.online
Phone / WhatsApp: +92 327 5865675

Please include your order number and relevant details about your request.

8. Final Decision

Each return and refund request is reviewed individually. WaseelaFoods reserves the right to approve or decline requests based on product condition, evidence provided, and the circumstances of the request.

9. Changes to This Policy

We may update this Refund & Returns Policy from time to time. Any changes will be posted on this page.